The candidate must have;

1. Full grade 12 certificate.

2. Must possess a diploma in any related field.

3. Must be conversant with Ms Excel and Ms Word.

4. Must have worked in a similar position.

5. Must be willing to work in any part of the country.

All applications are to be sent online to info@alpha-commodities.com  and addressed to the Transport & Logistics Manager not later than 29th March, 2024

Guest Service Agent / Associate (

Job Number:

HOT0AFLB)

Work Locations:

Hilton Garden Inn – Lusaka

Cnr Cairo and Cha Cha Road

Lusaka TBD

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times.

Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

Comply with hotel security, fire regulations and all health and safety legislation.

Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Follow company brand standards

Assist other departments, as necessary.

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry.

Positive attitude and good communication skills.

Commitment to delivering a high level of customer service.

Excellent grooming standards.

Calm, efficient, and organized with great attention to detail.

Ability to multi-task while maintaining a positive attitude when working with a Guest.

Professional manner with an emphasis on hospitality and guest service.

Ability to work on your own and as part of a team.

Competent level of IT proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling.

Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.

Conflict resolution experience.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

: Temporary

Brand: Hilton Garden Inn

Job

: Guest Services, Operations, and Front Office

Application deadline

25 Mar 17:00

Are you a friendly and customer-oriented individual with excellent communication skills? We are currently seeking highly motivated Call Center Agents to join our dynamic team!

Responsibilities

• Collaborate with cross-functional teams to ensure swift issue resolution and customer satisfaction.
• Maintain detailed and accurate records of customer interactions within our systems.
• Familiarity with CRM software or contact centre systems is a plus.
• Engage in a collaborative work culture that encourages teamwork, innovation, and mutual support among colleagues.
• Excellent verbal and written communication skills
• Ability to remain calm and composed in high-pressure situations.
• Strong problem-solving skills and attention to detail.
• Excellent time management skills
• Team player
• Excellent conflict resolution skills
• Ability to multi-task

Requirements

• Diploma or equivalent in any Social Science program
• Fluent in Tonga and Lozi and any other local language
• Previous experience in customer service or call center environment is a plus.
• Grade 12 is a must
• Computer and internet usage literacy is a must

Interested candidates are encouraged to submit their updated Curriculum Vitae via email on recruitor48@gmail.com Please indicate “Call Center Agent Application” in the subject line.

ACCOUNTS ASSISTANT-PETTY CASHIER- LUSAKA-FEMALE

Qualification in accounting at a technical level with at least Three years’ work experience.

Good communication skills and a knowledge of MS office will be desirable. At least three traceable employment references will be required.

Email a hand-written covering letter and CV including professional certificates to: zamjob@gmail.com

Do-it- Right (DIR) Barbershop and Saloon in Lusaka Ngwerere is a one stop beauty palour, and hair saloon and babershop. DIR is looking for highly motivated, inovative and energic personal to join the team in the following sections

𝗡𝗮𝗶𝗹 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻 𝗮𝗻𝗱 𝗠𝗮𝗸𝗲𝘂𝗽 𝗔𝗿𝘁𝗶𝘀𝘁 𝗫 𝟭
1.maintainance of a clean working station
2.Greeting and welcoming customers
3.removing and applying of nail polish
4.cleaning of nail equipment
5.aplication of artificial nails
6.Application of acrylic nails
7.Cleaning the work station
8.pedicures
9.nail shaping
10.Give hand and foot massage.

𝑩𝒂𝒓𝒃𝒆𝒓 𝑴𝒂𝒏/𝑾𝒐𝒎𝒆𝒏

1. Marketing shop services
2.Taking Shop inquiries
3.maintaining of equipment barbing equipment
4.Shaving of clients according to their preferences
5.provision if female hair cuts
6.Hair dyeing
7.Provision of hair style suggestions to clients
8.Applying Hair treatment to clients

To Apply send a motivation letter as to why you are best to take up the job to the email to dorightzambia@gmail.com attaching your qualifications 30th April, 2024

Job Summary

Reporting to the Manager Customer Service and offering front line support for clients and customers by providing helpful information, answering questions, and responding to complaints to ensure that customers are satisfied with products, services
and features.

Duties/Responsibilities

New Business Acquisition
New Business Acquisition by assisting in closing leads as and when required by:

• Following Up on prospective clients
• Customer Experience
• Ensure that all claims are paid on time all the time
• Handling all complaints submitted by clients in a time manner.
• Provide product information on request to clients
• Receive all queries inclusive group business and life clients where necessary direct queries to the Customer Services/Provincial Manager or Agents.
• Keeping of client records.
• Attend to all walk in clients and telephone clients and direct them accordingly
• Answer all incoming calls and assist callers accordingly through WhatsApp, SMS, and Live Cat.
• Update all basic details for all clients at point of contact to ensure the database has up-to-date records.

Minimum qualifications and experience

• Full Grade 12 Certificate or equivalent.
• Diploma in Business Administration/or related field
• 1-2 years post qualification work experience
• Customer care skills, basic computer skills in Microsoft Word and Excel, acceptable analytical skills, communication skills (both oral and written)
• High integrity
• Ability to plan and schedule work with minimum supervision

Other required attributes

• Be able to demonstrate self-confidence, maturity, and ability to work independently and deliver results without close supervision.
• Be results-orientated with entrepreneurial drive to achieve set goals.
• Be able to demonstrate a keen ability to inter-relate with people of diverse backgrounds and have a service-oriented disposition.
• Mature and good communication skill (both orally and written)
• Should be aggressive, effective communicator, team player, sociable, versatile, resourceful, hardworking, and self-initiative.
• Good presentation & interpersonal skills.
• Passionate, energetic and confident.

How to Apply 

Interested candidates who meet the minimum qualifications should apply to the Head of Human Resources, Sanlam Life Insurance Zambia Limited, Zenera House, Corner Lagos and Lubuto Roads P.O. Box 31991, Lusaka Zambia or email to vacancies@zm.sanlam.com

Kindly scan the Application, CV as one pdf document 

At Mary Begg our Front Office receptionist acts as a first point of contact for all patients, clients, relatives, visitors and health care professionals.  He/she assists new clients with their clinic registration process, advises clients on MBHS services and availability of doctors for consultation visits on a daily basis and retrieves the patient’s medical health record, liaises with nursing and medical staff to direct patients to the appropriate consultation rooms or required services (i.e. laboratory, diagnostic imaging, pharmacy etc.) for assessment and treatment.

Our front office receptionist conducts herself/himself in a professional manner and always demonstrates good customer service towards all our clients, visitors, health professionals and MBHS employees

Key Role Accountabilities 

• Ensure that MBHS standard operating policies and procedures are followed with regards to the efficient organisation and running of the clinic’s front office department.

• Demonstrate ability to work competently in the front office and assist all clients and visitors seeking medical or urgent care services promptly and efficiently.

• Treat all clients, visitors and relatives in a caring, courteous and respectful manner and demonstrate good customer service at all times.

• Assess patient waiting times for triage and OPD appointments to ensure that patient flow from OPD consultation to laboratory/diagnostic testing and back to the attending doctor for results are minimal.

• Always adheres to the MBHS Code of Conduct and provides high quality, professional and friendly service at all times.

• Must be accessible at all times when rostered and be available for shift work.

• Unconditional acceptance of the Mary Begg confidentiality agreement regarding patient information, staff information and all matters relating to

• Mary Begg business. Failure to comply will result in disciplinary action and/or dismissal from post.

Key Responsibilities

• Receive, assist and direct clients in a courteous, efficient and welcoming manner projecting a positive, friendly and professional image.

• Always demonstrate a warm outgoing personality, with the ability to interact in a supportive manner with persons of all backgrounds and cultures.

• Assist clients or family members in completing any required information and registration forms.  Answer any questions the patient may have and if unable to do so refer to an appropriate staff member.

• Responsible for entering all new patients details into the patient registration system, either manually or electronically.

• Responsible for maintaining an efficient and orderly appointments system. Advise appropriate healthcare professionals of approaching appointments in a timely fashion and ensure patient’s medical files are always available prior to their appointment time.

• Receive and make telephone calls as instructed. Identify yourself openly.

• Speak clearly and politely. Divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.

• Using appropriate MBHS infection control procedures, maintain own work environment in a tidy and safe way and free from hazards.

• Maintain the paper/electronic file that makes up the patient medical record and be fully conversant in the filing system of your work area.

• Ensure medical records are in good repair with all necessary information on the outside cover clearly visible.

• Ensure that patient waiting times for OPD/ specialist appointments are to a minimum.  Monitor patient flow for all appointments and ask patients waiting for longer than 15 minutes if they have seen the doctor.  Investigate delays and reassure and/or explain to patients the reason for delays (i.e. emergency, doctor running late etc.)

• Inform walk-in patients of how long they might have to wait to see a doctor and let them know that OPD appointments might take priority, unless in emergencies.

• Alert medical doctors if patients have been waiting longer than 15-30 minutes for an appointment.

• Give walk-in patients/clients the phone number for booking appointments as they leave.

• Hand out random waiting times surveys for patients/clients to fill and collect these when the patient leaves the clinic.

• Cumulate all waiting times survey results and submit to the assistant clinic manager for review and action.

• Maintain the client’s right to privacy and confidentiality throughout the MBHS registration process.

• With direction from the triage staff, call doctors on-call for any out-of-hours patient emergencies.  If the doctors do not respond, contact the Chief Medical Officer.

• Patient medical files must not be removed from the health facility for any reason. Log all files that are currently out of the filing room for any reason and monitor their return, ensuring patient confidentiality is kept at all times. I was awaken from

• Inspect all medical files to ensure that charge sheets are not filed in error.
  Prompt relevant healthcare professionals if a charge sheet is incomplete or not signed.

• Answer all questions the client may have concerning invoice payments. Refer to the appropriate manager for any issues you are unable to make clear.

• Keep up-to-date lists of credit clients and procedures.
  Inspect all medical files to ensure that all patient personal details are complete on the OPD Consultation form or in their medical file.

• Work with the finance department concerning lost receipts, receipts for insurance purposes, refunds, daily deposits of cash, credit card receipts, checks, and credit problems and accounts receivables.

• Process closing day and backup report through the computer system in the morning and evening time.

• Notify your supervisor, assistant clinic manager or senior management staff when an issue or incident arises with a client or staff member.

• Assess and report any problems with the computer programme or hardware to the IT Department, or any other member of management if IT is not available.

• Be available to work any shift according to the roster’s requirements (morning, afternoon, night).

• Comply with all MBHS policies.

• Perform any other duties or reasonable requests assigned by the Front Office Unit Leader/ Assistant Clinic Manager or Clinic/ Hospital Manager as part of your job specification.

Educational Requirements 

• Diploma in Business Administration or any related field

• Must have at least 2 – 3  years’ experience

Dita Logistics Limited is a Zambian customs clearing agency, we are looking a reliable customs clearing clerk to join our team at our Lusaka branch. And this advert Valid up to April 4, 2024.

Interested candidates must send their CV/school academic qualifications in single pdf format to operations@ditalogistics.com

Addressing application to The operations manager, Dita Logistics Limited, Sun Share Tower, Plot no. 15584/1, Katima Mulilo Road, Lusaka Zambia.

And at this stage phone calls are not allowed.

Qualifications:

1. Must have a school grade 12 certificate
2. Certificate or Diploma in customs clearing and forwarding, Diploma in Transport and Logistics and Business Administrations with not less than 3 years work experience.
3. Must be Computer literate
4. Must be a person who understand well ASYCUDA WORLD
5. Must be a Zambian and both gender are encouraged to apply for this position

And only qualified candidates will be called for interview.

NO sending WhatsApp messages or calling us will be disqualify you from selected list. For information you can follow us on our facebook page Dita Logistics Limited.

Job Description: Nhima Information Desk Receptionist

Position: Nhima Information Desk Receptionist

Reports To: Nhima Reception Supervisor

Job Title Summary: The Receptionist will be responsible for all aspects of patient visit coordination including monitoring patient scheduling and maintaining visit documentation. The receptionist’s role is instrumental in the Hospital’s promise to deliver quality customer service and maintain superior patient satisfaction.

Position Responsibilities:

• Manage daily schedule for physicians; book reasonable number of appointments (mix between well and sick), determinate optimal visit length per patient. Distribute schedule daily to all office staff

• Receive and file clinical, lab, and x-ray results for the hospital.

• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

• Receive and welcome patients.

• Obtain revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

• Help patients in distress by responding to emergencies.

• Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.

• Professionally assist doctors, staff, visitors, and patients.

• Maintain confidentiality of all doctors, staff, and patient information.

• Schedule appointments between doctors and patients.

• Liaise between medical departments with discretion and professionalism.

• Verify the membership status of patients on Nhima and advise if any abnormalities.

• Assist with admissions/treatment as per agreed protocols.

• Complete accurate documentation of patient visits.

• Prepare files for triage and doctor visits; manage optimal order of patient visits based on emergency walk-ins, latecomers and regularly scheduled appointments.

• Mange patient visits within the hospital: assist with subsequent scheduling, distribution of forms, directions to triage and doctors’ rooms, complaints, etc

• Contact patients by phone for scheduling reminders and for feedback on cancelled appointments.

• Capture information for patients correctly in the system(e-nhima and apace systems)

Medical Receptionist Requirements:

• Advanced Diploma in any Business related program or health related programs.

• 2 years of experience at a healthcare facility as a medical receptionist role (essential) or Diploma in Clinical Medical Science General will be an added advantage.

• Working knowledge of medical terminology and ICD-10 Diagnosis, E-nhima and Apace systems (highly advantageous).

• Innovative thinker with strong conceptual and problem-solving skills.

• Meticulous attention to detail with the ability to multi-task.

• Ability to work under pressure and react effectively to emergencies.

• Ability to use discretion while working with sensitive information.

• Excellent documentation, communication, and IT skills.

• Ability to multi-task in a fast-paced, high stress environment

Method of applications:

Interested candidates to send detailed CVs and cover letters in ONE PDF FILE ONLY to hr.zm@coptichospitals.org. Closing date Friday 19th April, 2024.

1. Pitch Coordinators

About the Job

As a Pitch Coordinator, you will be responsible for overseeing the maintenance and preparation of our playing surfaces, ensuring they are safe, playable, and in top condition for all scheduled events. You will work closely with the groundskeeping team and facility managers to coordinate pitch maintenance activities and implement best practices.

Qualifications

• Previous experience in sports field maintenance or groundskeeping, with a focus on soccer or similar sports preferred.

• Strong knowledge of turf management principles, irrigation systems, and pest control methods.

• Excellent organizational and communication skills, with the ability to coordinate multiple tasks and priorities effectively.

• Leadership qualities and the ability to motivate and inspire a team to achieve excellence.

• Attention to detail and a commitment to delivering high-quality playing surfaces for athletes.

• Flexibility to work evenings, weekends, and holidays as needed to support scheduled events.

• Bachelor’s degree in Sport Management or turf management, agronomy, or a related field will be an added advantage.

2.  Groundskeepers

About the job

As a Groundskeeper , you will play a crucial role in the maintenance and upkeep of our outdoor facilities. You will work closely with the facilities management team to ensure that our grounds are safe, visually appealing, and conducive to athletic activities.

Qualifications:

• Previous experience in groundskeeping or landscaping preferred.

• Knowledge of turf management principles, irrigation systems, and equipment operation.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong attention to detail and commitment to quality workmanship.

• Physical stamina and the ability to perform manual labor in various weather conditions.

• Flexibility to work evenings, weekends, and holidays as needed.

• High school diploma or equivalent preferred.

3. Front Desk Operators

About the Job

As a Front Desk Operator , you will serve as the first point of contact for visitors and guests, providing friendly and professional assistance to ensure a positive experience. You will be responsible for managing incoming inquiries, processing memberships and reservations, and assisting with various administrative tasks.

Qualifications:

• Previous experience in customer service, hospitality, or a related field preferred.

• Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of individuals.

• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities effectively in a fast-paced environment.

• Proficiency in computer applications, including Microsoft Office Suite and booking/reservation software.

• Ability to work independently with minimal supervision and as part of a team.

• Flexibility to work evenings, weekends, and holidays as needed to accommodate facility hours and events.

• Must have a High school Certificate, Degree or diploma in hospitality or customer service preferred.

4. Security Guards

About the Job

As a Security Guard  you will be responsible for maintaining a secure and orderly environment throughout the facility. You will work closely with the security team and other staff members to enforce policies and procedures, deter unauthorized activities, and respond to emergencies as needed.

Qualifications:

• Previous experience in security, law enforcement, or a related field preferred.

• Strong communication and interpersonal skills, with the ability to interact effectively with diverse individuals in high-pressure situations.

• Ability to remain calm and composed under pressure and make quick, sound decisions in emergency situations.

• Physical fitness and the ability to stand, walk, and patrol for extended periods.

• Knowledge of security procedures, emergency response protocols, and crowd management techniques.

• Basic computer skills and the ability to use security equipment, such as surveillance cameras and two-way radios.

• High school Certificate or equivalent required; additional training or certifications in security or law enforcement preferred.

How to Apply:

If you’re passionate about sports and have a green thumb, we want to hear from you! Send through your application, academic and professional credentials and CV to: fasterjobrecruitment@gmail.com with the subject Tagline of the POSITION . Only shortlisted candidates will be contacted.

Make Reservations / Bookings for Customers, Issuing bus tickets.

Make Ticket Booking, Quote Fare, and send directly to Customers or as directed.

Arrange Reservations and Routing for Passengers at Request or as directed.

Inform Clients of Essential Travel Information, such as Travel Times.
Answering questions regarding dates, prices, and availability of flights.

Helping passengers and customers with inquiries regarding changes or cancellations; and promoting special offers.

Using computer reservation systems to check availability.

Determines whether space is available on Travel Dates requested by the Customer.

Educate and Enlighten Customers on the New and Existing Products of the Company.

Follow up on inquiries and Convert it to Sales.

Keep Informed of Business Changes that affect the Ticketing Area.

Sell travel products.

Requirements

Minimum of Microsoft office qualification.

Experience in tour packaging is a plus.

Minimum of 3 years of ticketing experience.

Strong Analytical skills.

Certification in Travel and Tourism is a plus.

Excellent written and verbal communication skills.

A positive attitude and a growth mindset.

TELLER X2

LOCATION: Chipata, Eastern Province

JOB TYPE: Full-time

POSITION OVERVIEW

We are seeking a reliable and customer-oriented individual to join our team as a Teller. The ideal candidate will be responsible for providing exceptional customer service while performing various transactions accurately and efficiently. This role requires attention to detail, strong numerical skills, and the ability to operate a computer and to communicate effectively with customers and fellow employees.

RESPONSIBILITIES

Process customer transactions, including deposits, withdrawals, transfers, float and check cashing, accurately and efficiently.

Provide courteous and professional assistance to customers with their transaction needs, inquiries, and account-related issues.

Balance cash drawers and reconcile transactions in accordance with established procedures and regulations.

Identify and report suspicious activities or transactions to management to ensure compliance with regulatory requirements and safeguard against fraud.

Promote company products and services to customers and cross-sell additional company products when appropriate.

Maintain a clean and organized work area and adhere to security and safety protocols at all times.

REQUIREMENTS

Diploma in accounting, business administration or equivalent.

2 years previous experience in customer service, or cash handling preferred.

Computer literacy and Microsoft office suit (excel, word, outlook & power point etc.)

Strong numerical aptitude and attention to detail.

Excellent communication and interpersonal skills.

Ability to multitask and work efficiently in a fast-paced environment.

Familiarity with transactions for Zanaco, FNB, MTN and Airtel mobile money
Willingness to comply with all company regulations and policies.

HOW TO APPLY

If you are interested in joining our team as a Teller, please submit your resume (CV) and a cover letter highlighting your relevant experience and qualifications to jobs@sankhulani.co.zm  In your cover letter, please include why you are interested in this position and how your skills align with the responsibilities outlined above.

We appreciate your interest in joining our team and look forward to reviewing your application.

Sankhulani Services is an equal opportunity employer and welcomes diversity in the workplace.

Application Deadline: Saturday 23rd March, 2024.

Chesco Tech is a Technology local Company founded in 2010, surrounded by experts in the Telecommunications, Networking, Software Engineering, Sales and Marketing Industry. We provide information Technology services such as Software Development, therefore Mobile apps (Android, IOS), Secure Web Hosting services, online marketing services, Networking, CCTV Installations, online Payment Solutions, Graphics and Logo Designs and other out sourcing services.

We work on a clear understanding to support your business needs today and a practical foresight of what it will need tomorrow. With an unmatched passion for detail and a compulsive desire to ensure business expectations are met. Our Team works to provide our client s with purposeful, result oriented IT Solutions in our business of exceeding expectations.

TO BE KITWE BASED.

Duties/Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software , connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

• A Grade 12 certificate and at least a Computer Related certification.

Vacancy Closing Date: Friday, 31 May
Interview Dates: Week commencing 3 June (in person, Lusaka)
Start Date: Monday, 17 June

About ARC Power: 

ARC Power is dedicated to providing sustainable energy solutions to rural communities through our innovative mini grids. We are seeking a dedicated and experienced Customer Services On-Boarding Officer (CSOBO) to join our team and lead our customer onboarding efforts.

Job Description: 

The CSOBO will report directly to the Customer Services Lead (CSL) or Operations Manager (OM) and will be responsible for:

• Leading the onboarding section of the Customer Services Team.
• Planning and executing the onboarding schedule for new implementation projects.
• Monitoring and quality controlling the work of Customer Service On-Boarding Assistants.
• Ensuring all onboarding activities are completed on schedule.
• Resolving issues related to customer onboarding and team efficiency.
• Being the primary point of contact for local authorities and community stakeholders.
• Driving commercial activities and identifying new sales opportunities.

Key Areas of Responsibility:

• Lead the On-Boarding section of the Customer Services Team.
• Work closely with the Customer Service Lead to plan and execute onboarding schedules.
• Monitor team performance and ensure adherence to ARC Power’s processes.
• Report progress and issues to the CSL and Commercial Team.
• Conduct meetings and maintain relationships with local communities and authorities.
• Train and motivate team members to achieve sales targets.

Required Skills:

Essential:

• At least 1 year of experience in customer services.
• At least 1 year of experience in a sales environment.
• Some experience leading a small team.
• Strong business acumen and enthusiasm.
• Proven track record of sustained sales growth.
• Proficiency in major computer programs (e.g., Google Docs, Word).
• Fluency in English (reading and speaking).
• Ability to speak the language(s) of the rural communities in project areas.

Desirable:

• Experience in sales within rural communities.
• Knowledge of GIS-based computer applications.
• Experience identifying new commercial opportunities.
• A Category B (car) driving license.
• High proficiency in English.

Terms of Engagement:

Contract: Full-time, 6 months with a 3-month probationary period.
Place of Work: Based on ARC Power’s central office, with nationwide travel expected.
How to Apply: Interested candidates should apply here Only candidates who have completed this online test will be considered: CLICK HERE TO ACCESS THE TEST

Join us in making a difference in rural communities with sustainable energy solutions!

Vacancy Closing Date: Friday, 31 May
Interview Dates: Week commencing 3 June (in person, Lusaka)
Start Date: Monday, 17 June

About ARC Power: 

ARC Power is dedicated to providing sustainable energy solutions to rural communities through our innovative mini grids. We are seeking a dedicated and experienced Customer Services On-Boarding Officer (CSOBO) to join our team and lead our customer onboarding efforts.

Job Description: 

The CSOBO will report directly to the Customer Services Lead (CSL) or Operations Manager (OM) and will be responsible for:

• Leading the onboarding section of the Customer Services Team.
• Planning and executing the onboarding schedule for new implementation projects.
• Monitoring and quality controlling the work of Customer Service On-Boarding Assistants.
• Ensuring all onboarding activities are completed on schedule.
• Resolving issues related to customer onboarding and team efficiency.
• Being the primary point of contact for local authorities and community stakeholders.
• Driving commercial activities and identifying new sales opportunities.

Key Areas of Responsibility:

• Lead the On-Boarding section of the Customer Services Team.
• Work closely with the Customer Service Lead to plan and execute onboarding schedules.
• Monitor team performance and ensure adherence to ARC Power’s processes.
• Report progress and issues to the CSL and Commercial Team.
• Conduct meetings and maintain relationships with local communities and authorities.
• Train and motivate team members to achieve sales targets.

Required Skills:

Essential:

• At least 1 year of experience in customer services.
• At least 1 year of experience in a sales environment.
• Some experience leading a small team.
• Strong business acumen and enthusiasm.
• Proven track record of sustained sales growth.
• Proficiency in major computer programs (e.g., Google Docs, Word).
• Fluency in English (reading and speaking).
• Ability to speak the language(s) of the rural communities in project areas.

Desirable:

• Experience in sales within rural communities.
• Knowledge of GIS-based computer applications.
• Experience identifying new commercial opportunities.
• A Category B (car) driving license.
• High proficiency in English.

Terms of Engagement:

Contract: Full-time, 6 months with a 3-month probationary period.
Place of Work: Based on ARC Power’s central office, with nationwide travel expected.
How to Apply: Interested candidates should apply here Only candidates who have completed this online test will be considered: CLICK HERE TO ACCESS THE TEST

Join us in making a difference in rural communities with sustainable energy solutions!

Our client, in the Mining Equipment Service industry, is seeking a reliable Customer Support Technician to join their team. The ideal candidate should have a strong background in proactively working individually and as part of a team to assemble and commission the complete range of the company’s Projects and Products as directed by the Service Superintendent.

Key Tasks and Responsibilities

• The Customer Support Technician will be the central point of contact for service requests and will be responsible for the efficient commissioning, repair, maintenance and training on company equipment range, Spare Parts sales for existing company customers is also an integral part of this role.
• The Customer Support Technician will also participate in training and motivation provided to all company personnel and will act in a manner to further improvement of the culture of teamwork and cohesiveness.
• International and domestic travel will be required with an expectation that a range of negotiated site travel days be achieved. The range envisaged is somewhere between 80 to 150 days which will be spent
  travelling to, working on and travelling from customer sites. Additional days in attendance at company offices compiling recommendation of spare parts sales and their follow up are also an important requirement.
• Assembly and commissioning of the company’s range of Relining Technologies and associated products and options.
• Understanding of and compliance with company Workplace Health, Safety and Environment Policies.
  Work Based Training and Assembly.
• Work with the Service Superintendent to build a strong competency in, and ability to adapt to, a range of breakdown situations that will be encountered when servicing or chaperoning the company’s range of
  supplied equipment.

Servicing of Company’s Mill Relining Technologies

• Commissioning, repair, maintenance and monitoring of the company
  suite of technologies at mine sites.
• Training of mine site personnel in the effective utilization of the
  company’s suite of technologies.
• Fault finding skills coupled with the ability to efficiently resolve problems
  in a manner appropriate to the particular situation.
• Ensure all issued Technical Bulletins have been implemented, or, coordinate information to site ensure the necessary follow up is performed.
• Complete service module information update and check (hours of operation, hammer fires, scheduling of next service).
• Ensure spare parts required on site for upcoming trips are in progress and on time. Work with warehouse dispatch personnel to expedite if required.
• While on site, proactively ensure the customer’s needs are met. If this requires the purchase of spare parts on an emergency basis are purchased via credit card ensure a quote is provided and a purchase
  order is received from the customer.
• Provide assistance to the customer warehouse function to audit/identify spares stock at the site warehouse if requested by the customer.
• Working as an integral part of the company’s services & site maintenance team in a professional, proactive manner so as to ensure feedback and follow up to the customer occurs in a timely manner.
• Ensure the timely completion of timesheets, expenses and other administrative Paperwork

Spare Parts Sales for Existing Company Customers

• In conjunction with the Service Superintendent, respond to existing customer requests for the sale of spare parts.
• In conjunction with the Service Superintendent, co-ordinate with the company for the supply and delivery of these spare parts.

Sales Support of the Company’s Mill Relining Technologies and associated products and options

• At the direction of the Service Superintendent provide some sales support to the company’s customer base

Desired Skills, Qualifications and Experience:

• Should have Bachelor’s Degree in engineering and possess a qualification in Mechanic, Crane Technician, Diesel Technician or Mining Equipment Technician.
• Should have at least 4 years’ experience.
• Should have knowledge of and a wide range of contacts within the mining industry.
• Must possess well developed computer skills specifically in relation to the use of the Microsoft Office suite of software and email.
• Should have knowledge of and experience with the maintenance programs of grinding mills, and in particular relining.
• Must have well developed communication skills and presentation to represent the company at various levels at mine sites and other organizations as required.
• Must be able to effectively manage time to ensure sufficient and effective customer contact, particularly in regard to the company’s global market.
• Must have the ability to undergo and satisfy all site requirements with respect to health/medical requirements and the provision of personal records as required by individual customer sites.
• Must pay attention to detail with respect to paperwork processing.
• Must be in possession of a current “C” Class Driver’s License or equivalent.
• Must be in possession (or ability to possess) of an unrestricted, international Driver’s License

How to Apply
Please visit our job portal to apply before 03rd July, 2024. Only shortlisted candidates will be contacted.

Our client, in the Mining Equipment Service industry, is seeking a reliable Customer Support Technician to join their team. The ideal candidate should have a strong background in proactively working individually and as part of a team to assemble and commission the complete range of the company’s Projects and Products as directed by the Service Superintendent.

Key Tasks and Responsibilities

• The Customer Support Technician will be the central point of contact for service requests and will be responsible for the efficient commissioning, repair, maintenance and training on company equipment range, Spare Parts sales for existing company customers is also an integral part of this role.
• The Customer Support Technician will also participate in training and motivation provided to all company personnel and will act in a manner to further improvement of the culture of teamwork and cohesiveness.
• International and domestic travel will be required with an expectation that a range of negotiated site travel days be achieved. The range envisaged is somewhere between 80 to 150 days which will be spent
  travelling to, working on and travelling from customer sites. Additional days in attendance at company offices compiling recommendation of spare parts sales and their follow up are also an important requirement.
• Assembly and commissioning of the company’s range of Relining Technologies and associated products and options.
• Understanding of and compliance with company Workplace Health, Safety and Environment Policies.
  Work Based Training and Assembly.
• Work with the Service Superintendent to build a strong competency in, and ability to adapt to, a range of breakdown situations that will be encountered when servicing or chaperoning the company’s range of
  supplied equipment.

Servicing of Company’s Mill Relining Technologies

• Commissioning, repair, maintenance and monitoring of the company
  suite of technologies at mine sites.
• Training of mine site personnel in the effective utilization of the
  company’s suite of technologies.
• Fault finding skills coupled with the ability to efficiently resolve problems
  in a manner appropriate to the particular situation.
• Ensure all issued Technical Bulletins have been implemented, or, coordinate information to site ensure the necessary follow up is performed.
• Complete service module information update and check (hours of operation, hammer fires, scheduling of next service).
• Ensure spare parts required on site for upcoming trips are in progress and on time. Work with warehouse dispatch personnel to expedite if required.
• While on site, proactively ensure the customer’s needs are met. If this requires the purchase of spare parts on an emergency basis are purchased via credit card ensure a quote is provided and a purchase
  order is received from the customer.
• Provide assistance to the customer warehouse function to audit/identify spares stock at the site warehouse if requested by the customer.
• Working as an integral part of the company’s services & site maintenance team in a professional, proactive manner so as to ensure feedback and follow up to the customer occurs in a timely manner.
• Ensure the timely completion of timesheets, expenses and other administrative Paperwork

Spare Parts Sales for Existing Company Customers

• In conjunction with the Service Superintendent, respond to existing customer requests for the sale of spare parts.
• In conjunction with the Service Superintendent, co-ordinate with the company for the supply and delivery of these spare parts.

Sales Support of the Company’s Mill Relining Technologies and associated products and options

• At the direction of the Service Superintendent provide some sales support to the company’s customer base

Desired Skills, Qualifications and Experience:

• Should have Bachelor’s Degree in engineering and possess a qualification in Mechanic, Crane Technician, Diesel Technician or Mining Equipment Technician.
• Should have at least 4 years’ experience.
• Should have knowledge of and a wide range of contacts within the mining industry.
• Must possess well developed computer skills specifically in relation to the use of the Microsoft Office suite of software and email.
• Should have knowledge of and experience with the maintenance programs of grinding mills, and in particular relining.
• Must have well developed communication skills and presentation to represent the company at various levels at mine sites and other organizations as required.
• Must be able to effectively manage time to ensure sufficient and effective customer contact, particularly in regard to the company’s global market.
• Must have the ability to undergo and satisfy all site requirements with respect to health/medical requirements and the provision of personal records as required by individual customer sites.
• Must pay attention to detail with respect to paperwork processing.
• Must be in possession of a current “C” Class Driver’s License or equivalent.
• Must be in possession (or ability to possess) of an unrestricted, international Driver’s License

How to Apply
Please visit our job portal to apply before 03rd July, 2024. Only shortlisted candidates will be contacted.

CUSTOMER SERVICE ATTENDANT

• Location: Lusaka
• Company: Jianfeng Company Limited
• Job Type: Contract

About Us

Jianfeng Business Solutions is a leading provider of bookkeeping and secretarial services to Small and Medium Size (SME) Chinese clients and known for our dedication to excellence and innovation with a strong emphasis on providing exceptional customer support and services.

Job Description:

• We are seeking for a dedicated Customer Service Attendant to join our growing dynamic team.
• As a Customer Service Attendant at Jianfeng Company Limited, you will be the face of our organization, providing excellent service to our customers. Your primary responsibilities will include:
• Greeting customers and providing a warm and welcoming environment.
• Assisting customers with inquiries, product information, and service requests.
• Maintaining a clean and organized service area.
• Keeping a record of clients and reasons for their visit
• Attending to clients and taking them to the necessary office and personnel
• Supporting other team members as needed to ensure smooth operations.
• Adhering to all company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Good writing and record keeping skills
• Strong problem-solving skills and a positive attitude.
• Ability to stand for extended periods and perform light physical tasks.
• Basic computer skills

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities
• Friendly and supportive work environment

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter explaining why they are a good fit for this position to chrischisuta@gmail.com.

Jianfeng Company Limited is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Chesco Tech is a Technology local Company founded in 2010, surrounded by experts in the Telecommunications, Networking, Software Engineering, Sales and Marketing Industry. We provide information Technology services such as Software Development, therefore Mobile apps (Android, IOS), Secure Web Hosting services, online marketing services, Networking, CCTV Installations, online Payment Solutions, Graphics and Logo Designs and other out sourcing services.

We work on a clear understanding to support your business needs today and a practical foresight of what it will need tomorrow. With an unmatched passion for detail and a compulsive desire to ensure business expectations are met. Our Team works to provide our client s with purposeful, result oriented IT Solutions in our business of exceeding expectations.

TO BE KITWE BASED.

Duties/Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software , connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

• A Grade 12 certificate and at least a Computer Related certification.

Position Overview:
Hazida Limited (Techno Solutions) is seeking a dedicated and Experienced Customer Service Representative to manage inbound and outbound calls, ensuring that customers receive timely, accurate, and professional service. The ideal candidate will possess strong teamwork skills, the ability to troubleshoot common issues, and the capacity to escalate queries when necessary. This role requires maintaining customer satisfaction by handling complaints and inquiries effectively and ensuring follow-up communication with customers.

Key Responsibilities:

Call Management:

• Handle inbound and outbound calls in a timely and professional manner.
• Provide introductory information to prospective and new customers.

Customer Satisfaction:

• Ensure customers are satisfied with products or services by handling complaints and inquiries.
• Follow up with clients or customers by phone or email to check on their satisfaction with the service.

Issue Resolution:

• Troubleshoot common issues with products over the phone.
• Escalate queries and concerns to appropriate departments when necessary.
• Report issues to the Manager in a timely manner if escalation is needed

Team Collaboration:

• Collaborate with representatives and coworkers in other departments to ensure effective resolution of customer issues.
• Work with a team of Customer Service Representatives (CSRs) and other departments to find appropriate solutions to problems.

Record Keeping:

• Maintain records of customer interactions, transactions, comments, and complaints in Google Sheets or other systems as required.

Order Handling:

• Handle inquiries related to spares ordered for customers.
• Ensure accurate processing and follow-up on orders

Customer Communication:

• Inform customers about additional products or services that might benefit them.
• Determine the quickest, most effective ways to answer a client’s or customer’s questions

Skills and Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to handle challenging situations.
• Proficient in using Google Sheets and other record-keeping software.
• Ability to work collaboratively in a team environment.
• High attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.

Personal Attributes:

• Friendly and patient demeanor.
• Professional and courteous attitude.
• Strong work ethic and commitment to customer satisfaction.
• Ability to remain calm under pressure.

Application Process:
Interested candidates should submit their CV outlining their relevant experience and why they are a good fit for this role.

Position Overview:
Hazida Limited (Techno Solutions) is seeking a dedicated and Experienced Customer Service Representative to manage inbound and outbound calls, ensuring that customers receive timely, accurate, and professional service. The ideal candidate will possess strong teamwork skills, the ability to troubleshoot common issues, and the capacity to escalate queries when necessary. This role requires maintaining customer satisfaction by handling complaints and inquiries effectively and ensuring follow-up communication with customers.

Key Responsibilities:

Call Management:

• Handle inbound and outbound calls in a timely and professional manner.
• Provide introductory information to prospective and new customers.

Customer Satisfaction:

• Ensure customers are satisfied with products or services by handling complaints and inquiries.
• Follow up with clients or customers by phone or email to check on their satisfaction with the service.

Issue Resolution:

• Troubleshoot common issues with products over the phone.
• Escalate queries and concerns to appropriate departments when necessary.
• Report issues to the Manager in a timely manner if escalation is needed

Team Collaboration:

• Collaborate with representatives and coworkers in other departments to ensure effective resolution of customer issues.
• Work with a team of Customer Service Representatives (CSRs) and other departments to find appropriate solutions to problems.

Record Keeping:

• Maintain records of customer interactions, transactions, comments, and complaints in Google Sheets or other systems as required.

Order Handling:

• Handle inquiries related to spares ordered for customers.
• Ensure accurate processing and follow-up on orders

Customer Communication:

• Inform customers about additional products or services that might benefit them.
• Determine the quickest, most effective ways to answer a client’s or customer’s questions

Skills and Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to handle challenging situations.
• Proficient in using Google Sheets and other record-keeping software.
• Ability to work collaboratively in a team environment.
• High attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.

Personal Attributes:

• Friendly and patient demeanor.
• Professional and courteous attitude.
• Strong work ethic and commitment to customer satisfaction.
• Ability to remain calm under pressure.

Application Process:
Interested candidates should submit their CV outlining their relevant experience and why they are a good fit for this role.

We are seeking qualified candidates to fill the role of Customer Service Associate for outsourced operations of our client in the Insurance industry. Key responsibilities include facilitating walk-in customer service, addressing frontline customer queries, furnishing brand and product information, and upholding high standards of customer experience in the Kabwe, Kasama, Chipata, Livingstone, Choma and Solwezi branches.

Key Tasks and Responsibilities

• Resolving customer queries within the stated turnaround time.
• Ensure end to end query resolution by applying brand awareness and use of self service technology.
• Track customer feedback and record all customer queries in CRM.
• Follow-up on all queries assigned for closure.
• Validate and process claims within turn around time or escalate to service managers.
• Submit all served regulator documents to service managers within 24 hours.
• Quickly escalate support queries to relevant department.
• Support the rest of the team to ensure that service quality audit scores meet the desired targets

Desired Skills, Qualifications and Experience:

• Must have a Bachelor’s Degree in Business Management or similar.
• Must have at least 2 years’ experience handling frontline customer service in a fast paced environment, preferably the telecommunication or insurance sector.
• Excellent organizational and time management skills.
• Strong English written and verbal communication abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Adobe.
• Ability to handle confidential information with discretion and also exemplify service values.
• Strong interpersonal skills and the ability to work well with all levels of internal management, staff, clients, and vendors.
• Detail-oriented and able to multitask effectively.
• Ability to self-manage and highly motivated.
• Must have a valid drivers license.

How to Apply
Qualified and experienced candidates residing in Kabwe, Kasama, Chipata, Livingstone, Choma and Solwezi are encouraged to visit our job portal and apply before 17th July, 2024. Only shortlisted candidates will be contacted.

Our client, a premier financing company with a presence across the country is looking for a Customer Service Manager to join their team. The ideal candidate will be responsible for overseeing teams of customer service representatives whose primary duties will include answering customer questions, resolving problems, setting team goals, monitoring progress, onboarding and training staff members.

Key Tasks and Responsibilities

• Improve customer service experience and create engaged customers.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Desired Skills, Qualifications and Experience:

• Bachelor’s degree in Business Administration, Mass Communication, or any business-related field.
• Minimum 3 years’ work experience in a customer service environment or other related field.
• Reporting, planning, and organizing skills with excellent time management skills.
• Interpersonal, negotiation, and problem-solving skills.
• Excellent Verbal and written communication skills.
• Analytical thinking with an attention to detail and accuracy.
• Good judgement and conflict management.
• Ability to handle stressful situations appropriately and strong decision-making skills

How to Apply
Please visit our job portal to apply before 26th July, 2024. Only shortlisted candidates will be contacted.

Our client, a premier financing company with a presence across the country is looking for a Customer Service Manager to join their team. The ideal candidate will be responsible for overseeing teams of customer service representatives whose primary duties will include answering customer questions, resolving problems, setting team goals, monitoring progress, onboarding and training staff members.

Key Tasks and Responsibilities

• Improve customer service experience and create engaged customers.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Desired Skills, Qualifications and Experience:

• Bachelor’s degree in Business Administration, Mass Communication, or any business-related field.
• Minimum 3 years’ work experience in a customer service environment or other related field.
• Reporting, planning, and organizing skills with excellent time management skills.
• Interpersonal, negotiation, and problem-solving skills.
• Excellent Verbal and written communication skills.
• Analytical thinking with an attention to detail and accuracy.
• Good judgement and conflict management.
• Ability to handle stressful situations appropriately and strong decision-making skills

How to Apply
Please visit our job portal to apply before 26th July, 2024. Only shortlisted candidates will be contacted.

About Us:

Humming Tunes Finance is a forward-thinking financial services company dedicated to providing top-tier financial solutions to our diverse clientele. We pride ourselves on our commitment to exceptional customer service and innovative financial strategies. We are currently seeking a dynamic and motivated individual to join our team as a Customer Engagement and Recovery Officer.

Role Overview:

As a Customer Engagement and Recovery Officer, you will play a pivotal role in maintaining positive customer relationships and ensuring the timely recovery of outstanding debts. Your primary responsibilities will include engaging with customers to understand their financial situations, providing solutions to help them meet their obligations, and implementing strategies to recover overdue payments in a professional and empathetic manner.

Key Responsibilities:

• Build and maintain strong relationships with customers to understand their financial needs and challenges.
• Communicate effectively with customers via phone, email, and in-person meetings.
• Monitor accounts to identify outstanding debts and work proactively to resolve them.
• Manages collections to ensure timely recovery of overdue payments.
• Collaborate with internal teams to ensure seamless customer experiences and effective recovery processes.
• Maintain accurate records of customer interactions and recovery activities.
• Develop and implement customized repayment plans that are feasible for customers and align with company policies.
• Stay updated on industry regulations and best practices in debt recovery and customer engagement.
  Develops and implements marketing strategies to attract and engage clients.
• Maintains strong client relationships to encourage repeat business.
• Develops and manages marketing campaigns.
• Conducts market research to identify growth opportunities.
• Manages the company’s online presence and branding

Qualifications:

• Bachelor’s degree in Economics, Business Administration, Finance or a related field
• Proven experience in customer service, debt recovery, or a related field is added advantage
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive situations with empathy and professionalism.
• Ability to maintain field and office duties
• Proficiency in using Microsoft Windows and office software and other relevant tools.
• A proactive and results-driven mindset.

Why Join Humming Tunes Finance?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• The chance to make a meaningful impact on our customers’ financial well-being.

If you are passionate about helping customers navigate their financial journeys and are eager to contribute to a dynamic team, we would love to hear from you!

How to Apply:

Please send your resume and a cover letter detailing your relevant experience to careers@hummingtunes.co.uk by 26/07/2024. The subject should clearly indicate the position you’re applying for. all necessary attachments should be included in a single mail

Note that this job requires you to be based in Luangwa district

Humming Tunes Finance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us:

KEDA Zambia Ceramics is a leading manufacturer of high-quality ceramic products, dedicated to delivering excellence in both our products and customer service. We pride ourselves on our commitment to innovation, quality, and customer satisfaction.

Position Overview:

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, ensuring a seamless and positive experience throughout their interaction with our company.

Key Responsibilities:

• Customer Interaction: Serve as the main interface between KEDA Zambia Ceramics and our customers, addressing inquiries, processing orders, and providing detailed information about our products and services.
• Order Management: Accurately determine and process customer orders, ensuring all requests are met and followed up on in a timely manner.
• Payment and Billing: Guide customers through the payment and billing process, ensuring all transactions are completed accurately and efficiently.
• Delivery Coordination: Provide customers with up-to-date delivery information, including scheduling and tracking, to ensure timely and accurate delivery of products.
• Issue Resolution: Address and resolve any customer complaints or issues related to product delivery or service upon arrival, striving for prompt and effective resolution.
• Customer Compensation: Manage compensation processes for any issues related to unloading or product delivery, ensuring fair and satisfactory outcomes for our customers.
• Service Excellence: Maintain a high standard of service, aiming to enhance customer satisfaction and loyalty through proactive and responsive support.

Qualifications:

• Bachelor’s Degree in marketing, economics or any other related majors
• more than 3 years of experience in a customer service role, preferably within the manufacturing or retail sector.
• Excellent communication and interpersonal skills, with a strong ability to handle customer inquiries and resolve complaints effectively.
• Strong organizational skills with the ability to manage multiple tasks and maintain accurate records.
• Ability to identify issues, think critically, and implement solutions to enhance customer satisfaction.
• Technical Proficiency, Familiarity with customer service software (CRM) and Excel will be an added advantage..

How to Apply:

If you are passionate about providing exceptional customer service and are ready to contribute to our team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and qualifications

KEDA Zambia Ceramics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at KEDA Zambia Ceramics and be a part of our commitment to excellence in every interaction!

What you would be expected to do:

• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you:

• Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
• Possess basic knowledge of Excel spreadsheets and data entry skills
• Have experience in assisting customers is a plus
• Are open to working in a flexible and creative work environment with fast-evolving operations
• Have the ability to multitask while working under tight deadlines with close attention to detail
• Have the ability to remain professional and courteous with customers at all times
• Have excellent verbal and written communication skills – both in English and Swahili
• Are able to work in shifts

What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Sun King Academy.

To apply click on the link here.

About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:
Our client is searching for a Customer Success Intern who will assist in various aspects of service delivery and customer support operations. This role will provide valuable experience in managing client interactions, supporting project coordination, and contributing to the improvement of customer satisfaction and operational efficiency. The intern will have the opportunity to learn key industry tools and processes while gaining exposure to service management strategies.

Key Responsibilities:

Client Support:

• Assist with onboarding new clients and ensuring smooth service delivery.
• Provide support in responding to client inquiries and resolving issues.
• Maintain accurate records of client interactions and service requests.

Help Desk Operations:

• Assist with monitoring and resolving customer service inquiries within designated timelines.
• Learn and utilize customer support tools to streamline service processes.

Project Support:

• Help track ongoing projects and ensure key milestones are met.
• Assist in preparing progress updates and status reports for internal and external stakeholders.

Customer Feedback and Improvement:

• Support the collection and analysis of customer feedback to identify improvement areas.
• Assist in implementing strategies to enhance the customer experience.

Process Efficiency:

• Contribute to identifying opportunities for process improvements and automation.
• Support efforts to optimize communication and workflows within the department.

Documentation and Reporting:

• Assist in creating and maintaining internal documentation related to service delivery and customer experience processes.
  Help prepare regular reports to support data-driven decision-making.

Desired Skills and Experience

• Bachelor’s degree in Business Administration, Public Administration, Project Management, Mass Communications, or a related field.
• 2+years relevant working experience
• Qualification in Customer Service is an added advantage.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Familiarity with CRM platforms like Zendesk or project management tools like monday.com is an added advantage.

Compensation:
The incumbent will receive a competitive salary commensurate with experience.

To Apply:
Please send your CV to careers@talenthousepeople.com

Job Purpose

The Customer Service Executive is responsible for delivering exceptional customer support by addressing inquiries, resolving complaints, and providing information about the company’s products and services. This role requires excellent communication skills, a customer-focused approach, and the ability to manage multiple tasks efficiently. The Customer Service Executive will serve as a primary point of contact for customers, ensuring a positive customer experience and fostering long-term relationships.

Key Responsibilities

1. Respond promptly to customer inquiries via phone, email, chat, or in-person.
2. Provide accurate information regarding products, services, and company policies.
3. Resolve customer complaints by identifying the issue, proposing solutions, and ensuring timely follow-up.
4. Maintain a comprehensive understanding of the company’s offerings to provide informed assistance.
5. Process orders, returns, and exchanges efficiently while adhering to company guidelines.
6. Record and update customer interactions, transactions, comments, and complaints in the CRM system.
7. Collaborate with other departments to resolve complex customer issues and improve service delivery.
8. Monitor customer feedback and suggest improvements to enhance the overall customer experience.
9. Assist in the training and mentoring of new customer service team members.
10. Keep up to date with product knowledge, company policies, and industry trends.
11. Strive to meet or exceed customer service targets and performance metrics.
12. Handle escalated customer concerns with professionalism and empathy.
13. Participate in team meetings, training sessions, and continuous improvement initiatives.

Qualifications

1. Diploma or Bachelor’s degree in Business Administration, Communications, or related field.
2. 2+ years of experience in a customer service role.
3. Call center experience is preferred but not essential.
4. Excellent verbal and written communication skills.
5. Proficiency in CRM software and Microsoft Office Suite.
6. Strong problem-solving skills and attention to detail.
7. Ability to handle stressful situations calmly and effectively.
8. A customer-oriented attitude with a passion for delivering high-quality service.
9. Strong organisational and multi-tasking abilities.

How to Apply

Interested candidates are invited to submit their CV and cover letter outlining their qualifications and experience by 6th September 2024.

Our client, in the energy sector, is seeking Customer Service Executives with exceptional client relations abilities to join their dynamic team. The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Tasks and Responsibilities

• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Build and maintain good customer relationships concerning the diversity of the customer base.
• Report to the Customer Service team managers issues raised by customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention.
• Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

Desired Skills, Qualifications and Experience:

• Must have a Bachelor’s Degree/Diploma in Social Science Studies or similar.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Experience in assisting customers is a plus.
• Ability to work in a flexible and creative work environment with fast-evolving operations.
• Ability to multitask while working under tight deadlines with close attention to detail.
• Ability to remain professional and courteous with customers at all times.
• Must have excellent verbal and written communication skills – both in English and Swahili.
• Should be able to work in shifts.

How to Apply
Please visit our job portal to apply before 13th September, 2024. Only shortlisted candidates will be contacted.

About Us:
Keda Zambia Ceramic is a leading manufacturer and supplier of high-quality ceramic products in Zambia. We are committed to delivering exceptional value to our customers through innovative solutions and outstanding service. As we continue to grow, we are seeking a dedicated Customer Relation Management Specialist to join our team and contribute to our success.

Role Overview:

We are looking for a highly motivated CRM Specialist to manage and optimize our CRM system in our branch office. The successful candidate will be responsible for ensuring the smooth operation of the CRM system, executing promotional activities, managing CRM team members, and coordinating resources to address customer issues. If you are a skilled professional with a strong understanding of CRM systems, business processes, and effective promotion strategies, we want to hear from you.

Key Responsibilities:

• Customer Interaction Management: Serve as the primary point of contact for customers, handling inquiries and resolving issues efficiently. Develop and maintain strong relationships with clients, understanding their needs and preferences.
• CRM System Management: Assist in the daily management and maintenance of the CRM system at our branch office, ensuring its smooth operation and reliability.
• Promotional Activities: Help execute promotional activities based on the CRM promotion plan developed by headquarters and the branch, ensuring successful implementation.
• Team Coordination: Support CRM team members by tracking and supervising task completion, ensuring effective team performance.
• Collaboration: Facilitate smooth communication and collaboration with headquarters and within the team to ensure information flows seamlessly.
• Reporting: Assist in generating regular CRM system usage reports, and report project progress and issues to the Supervisor.
• Customer Issue Resolution: Co-ordinate resources to address and resolve issues raised by customers in a timely manner.
• Travel Management: Assist in organizing and managing short-term business trips for team members as required by business needs.
• Feedback Analysis: Monitor and analyze customer feedback to identify trends and opportunities for improvement.
• Internal Collaboration: Collaborate with internal teams, including sales, product development, and support, to address customer needs and improve service delivery.
• Record Keeping: Provide timely and accurate information regarding products, services, and company policies. Maintain detailed records of customer interactions, transactions, and feedback.
• Customer Satisfaction: Conduct customer satisfaction surveys and follow-up to ensure continuous improvement.

1. Educational Background:

• A diploma or bachelor’s degree in business management, sales and marketing or any related field.

2. Technical Skills:

• Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong data management and data analysis skills, with the ability to understand and optimize data processes within the CRM system.

3. Business Understanding:

• In-depth understanding of the company’s business model and sales processes.
• Ability to integrate CRM systems with business requirements and devise effective promotion plans and execution strategies.
• Expertise in marketing, sales, and customer service domains.

How to Apply:
Interested candidates should submit their CV and a cover letter detailing their relevant experience and qualifications. Please include “CRM Specialist Application – [Your Name]” in the subject line.

Keda Zambia Ceramic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Varun Beverages Zambia Ltd a leading Beverage manufacturing company situated at plot No. 37426, Mungwi Road in Heavy Industrial area, Lusaka is URGENTLY looking to recruit suitably qualified individuals to fill the positions of CUSTOMER EXECUTIVE for KASAMA.

Department : Sales and Marketing
Reporting to: Area Development Coordinator
Location : Kasama

JOB SUMMARY/ DESIRED QUALIFICATION AND KNOWLEDGE:

• Looking after a given geographical area
• Product knowledge (pricing, pack size and any promotion in execution)
• Having a proper utilisation of company assets E.g. Visi Cooler, Company Trucks, Ice Boxes
• Thorough understanding of the VPO (Volume Per Outlets)
• Sales reporting system to supervisor on time and on daily basis
• Diploma in business related field
• Highly motivated and target driven with a proven track record in sales
• Proven work experience in Sales
• Excellent selling, negotiation and communication skills
• Responsible for selling products and meeting customer needs while obtaining orders from existing and potential sales outlets.
• Ensure that the customer is satisfied and adequately taken care of while making a purchase
• Should have FMCG background and experience.

Send your Cvs and application letters to recruitment.hr@varunzambia.com
closing date for receiving Cvs is 26th October, 2024. Take note that only short listed candidates will be called for interviews.

Our client, in the Mining Equipment Service industry, is seeking a reliable Customer Support Technician to join their team. The ideal candidate should have a strong background in proactively working individually and as part of a team to assemble and commission the complete range of the company’s Projects and Products as directed by the Service Superintendent.

Key Tasks and Responsibilities

• The Customer Support Technician will be the central point of contact for service requests and will be responsible for the efficient commissioning, repair, maintenance and training on company equipment range, Spare Parts sales for existing company customers is also an integral part of this role.
• The Customer Support Technician will also participate in training and motivation provided to all company personnel and will act in a manner to further improvement of the culture of teamwork and cohesiveness.
• International and domestic travel will be required with an expectation that a range of negotiated site travel days be achieved. The range envisaged is somewhere between 80 to 150 days which will be spent travelling to, working on and travelling from customer sites. Additional days in attendance at company offices compiling recommendation of spare parts sales and their follow up are also an important requirement.
• Assembly and commissioning of the company’s range of Relining Technologies and associated products and options.
• Understanding of and compliance with company Workplace Health, Safety and Environment Policies.

Work Based Training and Assembly.

• Work with the Service Superintendent to build a strong competency in, and ability to adapt to, a range of breakdown situations that will be encountered when servicing or chaperoning the company’s range of supplied equipment.

Servicing of Company’s Mill Relining Technologies

• Commissioning, repair, maintenance and monitoring of the company suite of technologies at mine sites.
• Training of mine site personnel in the effective utilization of the company’s suite of technologies.
• Fault finding skills coupled with the ability to efficiently resolve problems in a manner appropriate to the particular situation.
• Ensure all issued Technical Bulletins have been implemented, or, coordinate information to site ensure the necessary follow up is performed.
• Complete service module information update and check (hours of operation, hammer fires, scheduling of next service).
• Ensure spare parts required on site for upcoming trips are in progress and on time. Work with warehouse dispatch personnel to expedite if required.
• While on site, proactively ensure the customer’s needs are met. If this requires the purchase of spare parts on an emergency basis are purchased via credit card ensure a quote is provided and a purchase order is received from the customer.
• Provide assistance to the customer warehouse function to audit/identify spares stock at the site warehouse if requested by the customer.
• Working as an integral part of the company’s services & site maintenance team in a professional, proactive manner so as to ensure feedback and follow up to the customer occurs in a timely manner.
• Ensure the timely completion of timesheets, expenses and other administrative Paperwork

Spare Parts Sales for Existing Company Customers

• In conjunction with the Service Superintendent, respond to existing customer requests for the sale of spare parts.
• In conjunction with the Service Superintendent, co-ordinate with the company for the supply and delivery of these spare parts.
• Sales Support of the Company’s Mill Relining Technologies and associated products and options.
• At the direction of the Service Superintendent provide some sales support to the company’s customer base.

Requirements

• Should have Bachelor’s Degree in engineering and possess a qualification in Mechanic, Crane Technician, Diesel Technician or Mining Equipment Technician.
• Should have at least 4 years’ experience.
• Should have knowledge of and a wide range of contacts within the mining industry.
• Must possess well developed computer skills specifically in relation to the use of the Microsoft Office suite of software and email.
• Should have knowledge of and experience with the maintenance programs of grinding mills, and in particular relining.
• Must have well developed communication skills and presentation to represent the company at various levels at mine sites and other organizations as required.
• Must be able to effectively manage time to ensure sufficient and effective customer contact, particularly in regard to the company’s global market.
• Must have the ability to undergo and satisfy all site requirements with respect to health/medical requirements and the provision of personal records as required by individual customer sites.
• Must pay attention to detail with respect to paperwork processing.
• Must be in possession of a current “C” Class Driver’s License or equivalent.
• Must be in possession (or ability to possess) of an unrestricted, international Driver’s License

How to Apply

Please visit our job portal to apply before 20th September 2024. Only shortlisted candidates will be contacted.

Care Co-operative Savings & Credit Society Limited hereinafter referred to as “CareCoop” is a leading Savings and Credit Cooperative (SACCO) that has been operating in Zambia since 1996 under the guidance of the Ministry of Agriculture and Cooperatives.

Over the years, CareCoop evolved and eventually began to draw its membership from organisations outside NGOs termed “Associate Members”. CareCoop has grown from an initial 50 members in 1996 and now boasts of over 7,000 members.

For over 25 years, CareCoop has continued to be the pioneer SACCO in the provision of superior financial solutions that meet its diverse customer base. Currently supervised by the Ministry of Small and Medium Enterprise Development and operating under the Co-operative Act of 1998, CareCoop has remained one of the largest SACCOs in the country.

CareCoop now seeks to recruit a Customer Relations and Marketing Officer. This role shall be responsible for customer care and marketing activities towards growing the CareCoop membership.

1. Job location:

Head Office – Lusaka

2. Principal Duties and Responsibilities:

– Identify target potential member organizations and design methods to consistently communicate the CareCoop brand and products in all marketing activities.

– Conduct marketing activities suited for unique market segments of CareCoop.

– Translate the CareCoop strategy, identify market niches and craft appropriate strategies for reaching existing and potential members.

– Develop and implement appropriate communication and public relations strategy.

– Oversee the design, execution and communication of primary research study to evaluate specific performance, CareCoop competitive positioning and customer profiling.

– Provide customer service in accordance with CareCoop policy to ensure a lasting goodwill between CareCoop and all relevant stakeholders.

– Manage publications including but not limited to writing speeches, annual financial statements, periodic newsletters, brochures, annual reports, etc.

– Carry out customer satisfaction surveys, analyzing member feedback and making recommendations to Management for implementation

– Support sales and operations team in delivering a superior customer experience across all CareCoop service delivery channels.

3. Knowledge and Skill Requirement

– Grade 12 school certificate or equivalent with a minimum of five (5) ‘O’ levels (credit or better.

– Degree in Banking and Finance, Business Administration, Economics or equivalent.

– At least 3+ years’ experience working in a similar role

– A sound knowledge of principles of banking.

– Credit analytical skills

– Sales and marketing skills

– Records management

– Interpersonal skills

– Knowledge of internet software, spreadsheets and word processing software

– Social media management.

4. How to Apply

Submit your curriculum vitae, professional and academic qualifications via email in one PDF file (Name-CV-Documents.pdf) to jobs@carecoop.co.zm

Apply by 19th September 2024.

J&J Transport Zambia Limited is recruiting a suitably qualified individual to help drive sales growth and customer acquisition while maintaining high levels of customer service and operational efficiency with high levels of customer service.

Job Responsibilities

• Actively monitor sales performance against key metrics such as revenue targets, new client acquisition, and customer retention, reporting these to the Country Sales Representative.
• Assist in formulating and executing sales strategies aimed at achieving revenue growth targets, client acquisition goals, and customer retention.
• Proactively identify new business opportunities, conducting market research, and prospecting to build a pipeline of potential clients.
• Support the pricing strategy and negotiation of client and supplier contracts to ensure profitability.
• Develop and deliver tailored proposals, sales presentations, and service offerings to prospective and existing clients, ensuring alignment with their needs and company objectives.
• Conduct client visits and build strong, long-term relationships, with a focus on key account management and ensuring continued business.
• Identify opportunities for upselling and cross-selling additional products or services to enhance overall sales.
• Collaborate with the marketing team to develop and implement promotional strategies that align with sales objectives.
• Manage the resolution of client queries promptly and transparently, driving a customer-centric culture focused on satisfaction and loyalty.
• Provide administrative support to the Warehouse/Depot Manager, ensuring that operations align with sales strategies, including efficient inventory management and meeting client expectations.
• Engage with clients post-sales to ensure high levels of satisfaction.
• Utilize Customer Relationship Management (CRM) systems and tools to manage sales data, ensuring accurate sales pipeline tracking and client interaction records.
• Regularly analyse sales data to identify trends, forecast performance, and provide actionable insights to support decision-making and strategy refinement.

Minimum Requirements

• Degree in marketing or any business-related course
• Minimum of 3-5 years of experience in sales, customer service, or warehousing within the transport and logistics sector
• Age (minimum): 27 years
• Thorough knowledge of the transport and logistics sector
• Detailed knowledge of transport corridors (Walvis Bay, Beira, Dar-es-Salaam and DRC)
• Time availability (whenever needed to cover emergencies, including travel)
• Driving License preferred with driving experience.

Interested candidates are to send a cover letter and their CVs with copies of qualifications to hrmng@jjzam.com by Thursday 31st October 2024.

NOTE: All applicants are thanked for their interest, and only after completed assessments will the shortlisted candidates be contacted further.

J&J Transport Zambia Limited is recruiting a suitably qualified individual to help drive sales growth and customer acquisition while maintaining high levels of customer service and operational efficiency with high levels of customer service.

Job Responsibilities

• Actively monitor sales performance against key metrics such as revenue targets, new client acquisition, and customer retention, reporting these to the Country Sales Representative.
• Assist in formulating and executing sales strategies aimed at achieving revenue growth targets, client acquisition goals, and customer retention.
• Proactively identify new business opportunities, conducting market research, and prospecting to build a pipeline of potential clients.
• Support the pricing strategy and negotiation of client and supplier contracts to ensure profitability.
• Develop and deliver tailored proposals, sales presentations, and service offerings to prospective and existing clients, ensuring alignment with their needs and company objectives.
• Conduct client visits and build strong, long-term relationships, with a focus on key account management and ensuring continued business.
• Identify opportunities for upselling and cross-selling additional products or services to enhance overall sales.
• Collaborate with the marketing team to develop and implement promotional strategies that align with sales objectives.
• Manage the resolution of client queries promptly and transparently, driving a customer-centric culture focused on satisfaction and loyalty.
• Provide administrative support to the Warehouse/Depot Manager, ensuring that operations align with sales strategies, including efficient inventory management and meeting client expectations.
• Engage with clients post-sales to ensure high levels of satisfaction.
• Utilize Customer Relationship Management (CRM) systems and tools to manage sales data, ensuring accurate sales pipeline tracking and client interaction records.
• Regularly analyse sales data to identify trends, forecast performance, and provide actionable insights to support decision-making and strategy refinement.

Minimum Requirements

• Degree in marketing or any business-related course
• Minimum of 3-5 years of experience in sales, customer service, or warehousing within the transport and logistics sector
• Age (minimum): 27 years
• Thorough knowledge of the transport and logistics sector
• Detailed knowledge of transport corridors (Walvis Bay, Beira, Dar-es-Salaam and DRC)
• Time availability (whenever needed to cover emergencies, including travel)
• Driving License preferred with driving experience.

Interested candidates are to send a cover letter and their CVs with copies of qualifications to hrmng@jjzam.com by Thursday 31st October 2024.

NOTE: All applicants are thanked for their interest, and only after completed assessments will the shortlisted candidates be contacted further.

Reports into: SHF Customer Facing Squad

Main Purpose

• Showcase Bayer value propositions and train partners and smallholder farmers on the ground
• Create demand for Bayer solutions via physical showcases and demos as well as support for digital channels
• Build Bayer and Dekalb brand value proposition in the region

Key Tasks & Responsibilities

• Deliver the mission for the region together with the customer facing squad
• Jointly manage and contribute to the regional P&L with the customer-facing team
• Ensure that the regional 90-day sales goals including budget are achieved
• Support to identify most strategic farmer groups, coops and retailers in the squad’s territory.
• Co-develop annual regional sales and campaign plans for the region with the team
• Establish demand generation trials and events on the ground aligned with regional plan
• Conduct trainings and support Demo Attendants, VBAs lead farmers and partners
• Plan and execute show and tell demos, Side by Side and demos and community demos
• Planning and execution of field days, farmer days and Agri show demos in territory
• Provide agronomic support directly to farmers, farmers groups and retail channel.
• Handle basic customer complaints and escalate complex issue to crop system agronomist
• Coordinate seasonal demand creation workforce and partners
• Identify business opportunities and develop strategies to capture them.
• Identify volume and market share gaps/trends and feed into regional strategy
• Keep track of competitors activities and market changes and feed back to supporting units

Key Working Relations

• Cluster Customer Facing Squad Lead
• Customer Facing Squad (incl. digital / customer interaction / retail/ other regions
• Value Proposition Unit Support Squad
• Com Ops Unit Support Squad
• Partnership KAM and Tender Liaison / (new business squad)
• Farmers, VBAs, Stakeholders, Channel & Business Partners

Qualifications & Competencies

• University Degree in Agriculture, preferably in seed or crop protection
• Relevant experience in crop agronomy, seeds and pest control practices
• Solid technical knowledge of varied agricultural practices and agronomic practices and understanding of local market environment.
• Demonstrate Bayer core competencies: Customer Focus, Drives Results, Values Differences, Manages Complexity, Collaboration, and Instills Trust.
• Ability to collaborate/communicate with and develop internal and external partnerships.
• Ability to work well in smallholder farmer markets.
• Highly motivated, creative, dynamic, and well organized.
• Proficiency in English and Kiswahili languages essential to facilitate communication at the official and ground levels
• Valid driving license – Class G (Motorcycle)

Reports into: SHF Customer Facing Squad

Main Purpose

• Showcase Bayer value propositions and train partners and smallholder farmers on the ground
• Create demand for Bayer solutions via physical showcases and demos as well as support for digital channels
• Build Bayer and Dekalb brand value proposition in the region

Key Tasks & Responsibilities

• Deliver the mission for the region together with the customer facing squad
• Jointly manage and contribute to the regional P&L with the customer-facing team
• Ensure that the regional 90-day sales goals including budget are achieved
• Support to identify most strategic farmer groups, coops and retailers in the squad’s territory.
• Co-develop annual regional sales and campaign plans for the region with the team
• Establish demand generation trials and events on the ground aligned with regional plan
• Conduct trainings and support Demo Attendants, VBAs lead farmers and partners
• Plan and execute show and tell demos, Side by Side and demos and community demos
• Planning and execution of field days, farmer days and Agri show demos in territory
• Provide agronomic support directly to farmers, farmers groups and retail channel.
• Handle basic customer complaints and escalate complex issue to crop system agronomist
• Coordinate seasonal demand creation workforce and partners
• Identify business opportunities and develop strategies to capture them.
• Identify volume and market share gaps/trends and feed into regional strategy
• Keep track of competitors activities and market changes and feed back to supporting units

Key Working Relations

• Cluster Customer Facing Squad Lead
• Customer Facing Squad (incl. digital / customer interaction / retail/ other regions
• Value Proposition Unit Support Squad
• Com Ops Unit Support Squad
• Partnership KAM and Tender Liaison / (new business squad)
• Farmers, VBAs, Stakeholders, Channel & Business Partners

Qualifications & Competencies

• University Degree in Agriculture, preferably in seed or crop protection
• Relevant experience in crop agronomy, seeds and pest control practices
• Solid technical knowledge of varied agricultural practices and agronomic practices and understanding of local market environment.
• Demonstrate Bayer core competencies: Customer Focus, Drives Results, Values Differences, Manages Complexity, Collaboration, and Instills Trust.
• Ability to collaborate/communicate with and develop internal and external partnerships.
• Ability to work well in smallholder farmer markets.
• Highly motivated, creative, dynamic, and well organized.
• Proficiency in English and Kiswahili languages essential to facilitate communication at the official and ground levels
• Valid driving license – Class G (Motorcycle)

What you would be expected to do:

• Manage the service function operations while driving focus to enhancing a customer centric culture across the business.
• Motivates staff and workforce – building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers manage their teams, with a high degree of teamwork and within a certain network.
• Evaluate and optimize the workforce to ensure we have the right capacity and skills mapping within the call center organizational structure to deliver best in class assistance to all customers across all service business lines and products.
• Ensuring all clients are served within required timelines by developing and reviewing existing processes and policies to cater for customer satisfaction
• Efficiency in case management in line with customer escalations resolution within the set SLAs. Continuous documentation of recommendations and drive implementation to guarantee improved performance.
• Manage and handle escalated issues related to emerging issues disrupting service delivery on the floor, major system outages for follow-through and feedback to customer facing teams.
• Proactively developing and implementing systems and projects that helps ease customer effort in accessing products and services offered through monitoring, tracking, and reporting on the viability of work resources, working systems and on remote functions.
• Timely bill and Vendor management of Call Center Operational costs while driving initiatives that drive cost optimization and reduction. Working with Telcos in provision of services required for remote working
• Continuous review of outgoing customer communications for approval before sending out
• Customer onboarding- driving client onboarding team towards continued success in customer satisfaction and customer experience.
• Evaluate customer trends and performance data to make informed choices about operational and procedural changes.
• Oversee people management with focus on process compliance and performance management in line with call center and company policies
• Strategically drive team engagement to drive inclusion and ensure productivity with 100% remote teams through periodic feedback loop.
  Work with key stakeholders to ensure 100% internal and external customer satisfaction and ensure that we boost the Organization’s NPS and CES scores.
• Partner strategically with heads of other functions across the company functions to define and implement successful programs and assist with growth within the call center.
• Manage staff disciplinary issues where coaching and training have failed to achieve the desired increase in performance with sufficient documentation to key stakeholders.
• Ensure daily, weekly, and monthly reporting on service campaigns performance against stipulated metrics.
• Document all absences and ensure records are updated on available systems and trackers.
  Come up with a tracking system that will enable establishment of any noticeable trends.
• Ensure accountability is maintained for both team members and team managers, this includes involving the HR for disciplinary actions where applicable
• To have a proper control of shrinkage where both planned and unplanned shrinkage should not exceed a total of 35% of the total headcount for each team/function.
• To ensure smooth and seamless workflow of remote work. This includes proper follow up for any shortcomings with remote work to achieve timely resolution. i.e implementing hybrid work.
• Manage and Evaluate performance appraisals for Zambia customer servicet functions, this includes implementation of quarterly performance appraisals.
• To achieve the above: Hourly, daily, weekly, and monthly performance tracking must be well maintained with a strict follow up system.

You might be a strong candidate if you:

• 3 years plus experience of managing operational customer service teams at a managerial role.
• Must be a teamplayer, Patient and people centric as you will be dealing with a highly skilled and conversant team.
• Keen to research abilities OR You’re able to translate customer feedback into data, and customer ideas into product recommendations.
• Demonstrate ability to motivate and communicate with others at all levels.
  Influential relationships skills and able to use these relationships to deliver service improvements.
• Excellent communication and negotiation skills.
• Customer centric behavior with devotion to high-quality customer service with an outgoing, positive attitude and strive for customer satisfaction
• Strong organizational skills to ensure you’re on top of every follow up and nothing falls through the cracks.
• Ability to coach and mentor culturally diverse skilled teams.
• Good with staff engagement and team motivation concepts that can boost staff morale.
• Bachelor’s Degree preferred
• Experience in a dedicated environment
• Proficient in MS Office, IB tools
• Strong people management and development skills
• Strong communications and presentation skills

What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Sun King Academy.

To apply click on the link here.

We seek a highly skilled customer service agent to join our team. The successful candidate will be responsible for recruiting, training, registering, and supervising drivers/riders, handling client queries, resolving product/service issues, and providing technical support.

Key Responsibilities:*

1. Recruit, train, register, and supervise drivers/riders.

2. Create driver accounts on the system.

3. Handle client/driver/rider queries and complaints.

4. Resolve product/service issues and provide technical support.

5. Troubleshoot problems via phone, email, and walk-in inquiries.

6. Monitor driver/rider payments.

7. Call offline drivers to motivate online presence.

8. Provide ongoing service and support.

9. Maintain updated knowledge of company services, products, and policies.

10. Collaborate with team members to improve service quality.

11. Represent the company with positive customer relations.

*Additional Responsibilities*

1. Perform duties as assigned by management.

Preferred candidate qualifications & experience

Grade 12 Full Certificate

Computer Literate

Work Experience in Customer Service

Location; Kitwe

Apply by emailing your application and Curriculum Vitae to: Matthias@faircarhires.com not later than Thursday 7th November 2024

About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:
Our client is searching for a Customer Success Intern who will assist in various aspects of service delivery and customer support operations. This role will provide valuable experience in managing client interactions, supporting project coordination, and contributing to the improvement of customer satisfaction and operational efficiency. The intern will have the opportunity to learn key industry tools and processes while gaining exposure to service management strategies.

Key Responsibilities:

Client Support:

• Assist with onboarding new clients and ensuring smooth service delivery.
• Provide support in responding to client inquiries and resolving issues.
• Maintain accurate records of client interactions and service requests.

Help Desk Operations:

• Assist with monitoring and resolving customer service inquiries within designated timelines.
• Learn and utilize customer support tools to streamline service processes.

Project Support:

• Help track ongoing projects and ensure key milestones are met.
• Assist in preparing progress updates and status reports for internal and external stakeholders.

Customer Feedback and Improvement:

• Support the collection and analysis of customer feedback to identify improvement areas.
• Assist in implementing strategies to enhance the customer experience.

Process Efficiency:

• Contribute to identifying opportunities for process improvements and automation.
• Support efforts to optimize communication and workflows within the department.

Documentation and Reporting:

• Assist in creating and maintaining internal documentation related to service delivery and customer experience processes.
  Help prepare regular reports to support data-driven decision-making.

Desired Skills and Experience

• Bachelor’s degree in Business Administration, Public Administration, Project Management, Mass Communications, or a related field.
• 2+years relevant working experience
• Qualification in Customer Service is an added advantage.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Familiarity with CRM platforms like Zendesk or project management tools like monday.com is an added advantage.

Compensation:
The incumbent will receive a competitive salary commensurate with experience.

To Apply:
Please send your CV to careers@talenthousepeople.com

Are you passionate and motivated! So are we! Join our young, dynamic and growing team now!! ICL Zambia is recruiting a Customer Relations Officer the Ndola Office . Are you up for the job?

Job Responsibilities:

-Generating new leads and cold calling potential clients.
-Follow up on potential and existing customers.
-Generating quotes and invoices for customers and follow up for pending payments.
-Providing prompt and professional replies to all customer queries.
-Provide first level support to customers as and when required.
-Implementing and follow up on marketing related activities as and when required.
-Secondary duties to include office administration, and any other cognate duties assigned by Management.

Qualifications Required:

-Have the ability to manage and prioritize a varied workload effectively as well as the capacity to work under pressure.
-Past experience working in a call center is a definite advantage.
-Very at ease working on computer and using Microsoft office

Are you passionate and motivated! So are we! Join our young, dynamic and growing team now!! ICL Zambia is recruiting a Customer Relations Officer the Ndola Office . Are you up for the job?

Job Responsibilities:

-Generating new leads and cold calling potential clients.
-Follow up on potential and existing customers.
-Generating quotes and invoices for customers and follow up for pending payments.
-Providing prompt and professional replies to all customer queries.
-Provide first level support to customers as and when required.
-Implementing and follow up on marketing related activities as and when required.
-Secondary duties to include office administration, and any other cognate duties assigned by Management.

Qualifications Required:

-Have the ability to manage and prioritize a varied workload effectively as well as the capacity to work under pressure.
-Past experience working in a call center is a definite advantage.
-Very at ease working on computer and using Microsoft office

Our Customer Service Specialists play a key position in ensuring our clients’ success. Some of the responsibilities of this position include:Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
Handle all client inquires, requests and thoroughly educate them on the service
Provide quality support in the areas of handling questions, troubleshooting, and account assistance
Work with other departments as client advocates to ensure resolution
Look for innovative ways to better the product and improve the customer experience
Provide innovative feedback to management to continue to better the department and process.

A degree in any field
2+ years of customer service work experience
Ability to communicate clearly and professionally, both verbally and in writing
Pleasant, friendly attitude, with an ability to adapt to change
Strong listening skills, attention to detail, and decision-making skills
Customer-centric attitude.

Both male and female candidates of Zambian nationality are encouraged to apply.

Responsibilities

• Manage all incoming phone calls and handle customer complaints; provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction
• Provide call-in clients with accurate, valid and complete information by using the right methods/tools
• Follow up with unresolved customer complaints to ensure resolution and build sustainable trust through interactive & open communication.
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions
• Respond to all written communications with customers within a very short period through company communication channels and uphold the communication procedures, guidelines and policies.
• Meet personal/team qualitative and quantitative targets.
• Collect data, identify customers’ needs, and clarify information.
• Follow communication/call center “scripts” when handling different topics/subjects.
• Able to probe knowledge of company products and services and seize opportunities to upsell company services and promotions.
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a  comprehensible way.
• Knowing Bolabet products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.

Requirements & Skills

• Proven customer support experience or experience as a Client Service Agent will be an added advantage.
• Track record of over-achieving targets/quotas
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Full Grade 12 certificate of 5 credits or better with Mathematics and English inclusive.

About Talent House Ltd:
We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:
Our client is searching for a motivated and energetic Sales Intern to assist the Head of Sales in meeting critical OKRs and sales targets. This role is designed to provide hands-on experience in sales, strategy, and customer relationship management, supporting the sales team in day-to-day operations and helping to drive key revenue initiatives.

Key Responsibilities:
Assist in Lead Qualification and Sales Funnel Management:

• Research potential clients and build a database of qualified leads.
• Support the Head of Sales in the management of the sales pipeline, ensuring efficient progression from lead generation to deal closure.
• Track and update the status of sales prospects in the CRM system.

Support Sales Strategy Execution:

• Collaborate in implementing sales strategies that align with the unit and OKRs (e.g., increasing revenue, acquiring new customers, and growing average deal size).
• Monitor and analyze performance metrics, providing data-driven insights to improve conversion rates and sales strategies.

Customer Relationship Management:

• Engage with prospective clients through cold calls, emails, and social media.
• Assist in scheduling and preparing for meetings with key clients.
• Help follow up with clients post-meetings, maintaining consistent
• Communication to ensure strong customer relationships.

Reporting and Documentation:

• Prepare and maintain sales reports, presentations, and meeting notes.
• Assist in tracking progress toward key sales metrics such as revenue growth, deal size, and customer acquisition.

Support Sales Team Operations:

• Provide administrative and operational support to the Head of Sales.
• Assist in organizing and executing sales training, learning interventions, and team meetings.
• Coordinate with marketing and other departments to ensure alignment on customer engagement strategies.

Assist in Learning and Development Initiatives:

• Help develop and manage internal training resources to improve the
• Performance and efficiency of the sales team.
• Participate in learning interventions and sales strategy reviews .

Contribute to New Client Acquisition:

• Assist in identifying and targeting high-value clients and low-ticket clients as per quarterly goals.
• Collaborate on outreach campaigns to drive engagement with potential
  clients.

Desired Skills and Experience

• Degree in Business, Sales, Marketing, or related fields.
• 2+ years sales experience in a fast paced B2B environment
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM tools.
• Ability to manage multiple tasks and prioritize effectively.
• Self-starter with a keen interest in sales and business development.
• Strong attention to detail and organizational skills.
• Proven ability to meet deadlines and handle pressure effectively.
• Self-motivated with a strong sense of ownership and minimal need for supervision.
• Resilience mindset to navigate challenges and setbacks
• Excellent problem-solving skills and attention to detail and active listening.
• High level of professionalism, maturity, and a dedicated approach to work.
• Proficient in business writing and communication.

Compensation:
The incumbent will receive a competitive salary commensurate with experience.

To Apply:
Please send your CV to careers@talenthousepeople.com

About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:
Our client is searching for a Customer Success Intern who will assist in various aspects of service delivery and customer support operations. This role will provide valuable experience in managing client interactions, supporting project coordination, and contributing to the improvement of customer satisfaction and operational efficiency. The intern will have the opportunity to learn key industry tools and processes while gaining exposure to service management strategies.

Key Responsibilities:

Client Support:

• Assist with onboarding new clients and ensuring smooth service delivery.
• Provide support in responding to client inquiries and resolving issues.
• Maintain accurate records of client interactions and service requests.

Help Desk Operations:

• Assist with monitoring and resolving customer service inquiries within designated timelines.
• Learn and utilize customer support tools to streamline service processes.

Project Support:

• Help track ongoing projects and ensure key milestones are met.
• Assist in preparing progress updates and status reports for internal and external stakeholders.

Customer Feedback and Improvement:

• Support the collection and analysis of customer feedback to identify improvement areas.
• Assist in implementing strategies to enhance the customer experience.

Process Efficiency:

• Contribute to identifying opportunities for process improvements and automation.
• Support efforts to optimize communication and workflows within the department.

Documentation and Reporting:

• Assist in creating and maintaining internal documentation related to service delivery and customer experience processes.
  Help prepare regular reports to support data-driven decision-making.

Desired Skills and Experience

• Bachelor’s degree in Business Administration, Public Administration, Project Management, Mass Communications, or a related field.
• 2+years relevant working experience
• Qualification in Customer Service is an added advantage.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Familiarity with CRM platforms like Zendesk or project management tools like monday.com is an added advantage.

Compensation:
The incumbent will receive a competitive salary commensurate with experience.

To Apply:
Please send your CV to careers@talenthousepeople.com

We are looking for a dedicated customer service representatives to join our team.

The ideal candidates will have excellent active listening skills, strong creativity in problem-solving and a keen eye for detail. Responsibilities include handling customer inquiries, providing support through various channels, and maintaining customer satisfaction.

The candidates should be proficient with Microsoft office and related packages and capable of managing multiple tasks efficiently.

Female applicants between the age of 20 to 25 years of age are encouraged to apply.

Job Description

iSON BPO Xperiences is the largest 3rd Party BPO service provider in Africa with a presence in 14 countries in Africa with client base across various verticals which include telecommunication; internet and television sectors.

iSON Zambia seeks to recruit a suitable and qualified candidate for the position of Customer Care Executive.

Position Summary: The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.

The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.

Duties & Responsibility

1. Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

2. Ensures consistently imparting the correct product and services information during each call.

3. Obtains; imparts; clarifies and verifies information to and/ or from customers to ensure delivery of exceptional customer service

4. Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.

5. Ensure that the quality of each call is in compliance with predefined quality parameters.

6. Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.

7. Ensure strict adherence to established attendance schedules.

8. Ensures daily performance targets are met.

Qualifications

i. Must have completed 12 years of schooling.

ii. Diploma or Certificate in insurance with an added advantage in Sales and Marketing.

iii. Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.

iv. Good typing speed and computer skills, particularly with regard to Microsoft office applications

v. Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

Note: Only those who meet the requirements will be contacted for interviews.

Method of Application

Should you be interested in applying for this role, please send your application letter, updated CV and relevant qualifications to recruitment.zm@isonxperiences.com and specify your location on your mail board.

Libaan general dealers is a Zambian registered company dealing with transport and  logistics with offices in both Kitwe and Ndola. We are looking to hire qualified personnel on a full time basis for the following positions.

:- CUSTOMER SERVICES.

STATIONS : NDOLA AND KITWE, ZAMBIA.

QUALIFICATIONS ;-

– Grade 12 certificate

– Must be fluent in English

– Diploma or degree in public relations or Business administration.

-: PERSONAL ATTRIBUTES.

– Computer skills

– Confident

– Presentable and smart

– Outgoing

– Good communication Skills

Note : Applicants must state the city they are applying for either Kitwe or Ndola at the top of their application or the application will not be considered .

Customer Service Executive

Are you passionate about delivering exceptional customer experiences? We are looking for a Customer Service Executive to join our team. In this role, you’ll be the voice of our organization, ensuring every customer interaction is positive, professional, and solution-oriented.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints, issues, and concerns efficiently and empathetically.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to ensure timely solutions for customer needs.
• Provide product/service information and guidance to enhance customer satisfaction.
• Identify opportunities for process improvement and contribute to enhancing the customer experience.

What We’re Looking For:

Qualifications & Skills:

• Diploma/Bachelor’s degree in any field.
• 1-3 years of experience in a customer-facing role (customer service, call center, or support desk preferred).
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency with CRM software and customer support tools is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.