Customer Service Executive

Customer Service Executive

Are you passionate about delivering exceptional customer experiences? We are looking for a Customer Service Executive to join our team. In this role, you’ll be the voice of our organization, ensuring every customer interaction is positive, professional, and solution-oriented.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints, issues, and concerns efficiently and empathetically.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to ensure timely solutions for customer needs.
• Provide product/service information and guidance to enhance customer satisfaction.
• Identify opportunities for process improvement and contribute to enhancing the customer experience.

What We’re Looking For:

Qualifications & Skills:

• Diploma/Bachelor’s degree in any field.
• 1-3 years of experience in a customer-facing role (customer service, call center, or support desk preferred).
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency with CRM software and customer support tools is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.