Customer Care Agent

Location: Lusaka
Company: Okavango Foods Limited
Deadline: 7th April 2025

Okavango Foods Limited is looking for reliable, customer-focused individuals to join our dynamic Customer Care Team. We provide food solutions across Lusaka and beyond, and our customer care agents are the voice of our brand.

🕒 Shifts Include Day and Night Work
Applicants must be available for night shifts, holidays, and weekends on a rotating schedule.

🔍 Key Responsibilities:

• Handle customer interactions via phone, WhatsApp, and social media professionally and efficiently.
• Receive and process customer orders accurately.
  Address inquiries, resolve complaints, and escalate issues when needed.
• Maintain records of customer interactions in the ERP and Freshchat systems.
• Collaborate with dispatch and production teams to ensure smooth delivery.

Minimum Requirements:

• Must be 26 years or older and of sober character
• Grade 12 certificate or equivalent (credit or better in English is preferred)
• Any tertiary education (certificate or diploma) is an added advantage
• Basic computer skills
• Strong communication skills in English and local languages
• Prior customer service experience is an added advantage
• Ability to work under pressure, multitask, and adapt quickly
• Must be willing to work night shifts, weekends, and holidays

What We Offer:

A fast-paced, team-oriented environment
Supportive training and onboarding
Career growth opportunities within a growing food company

To Apply:
Send your CV and a brief cover letter (include expected salary) to humanresource@okavangofoods.net
Subject Line: Customer Care Agent Application

Deadline: 7th April 2025