Customer Service Care Agent

Are you a friendly and customer-oriented individual with excellent communication skills? We are currently seeking highly motivated Call Center Agents to join our dynamic team!

Responsibilities

• Collaborate with cross-functional teams to ensure swift issue resolution and customer satisfaction.
• Maintain detailed and accurate records of customer interactions within our systems.
• Familiarity with CRM software or contact centre systems is a plus.
• Engage in a collaborative work culture that encourages teamwork, innovation, and mutual support among colleagues.
• Excellent verbal and written communication skills
• Ability to remain calm and composed in high-pressure situations.
• Strong problem-solving skills and attention to detail.
• Excellent time management skills
• Team player
• Excellent conflict resolution skills
• Ability to multi-task

Requirements

• Diploma or equivalent in any Social Science program
• Fluent in Tonga and Lozi and any other local language
• Previous experience in customer service or call center environment is a plus.
• Grade 12 is a must
• Computer and internet usage literacy is a must

Interested candidates are encouraged to submit their updated Curriculum Vitae via email on recruitor48@gmail.com Please indicate “Call Center Agent Application” in the subject line.