Customer Service Executives

Our client, in the energy sector, is seeking Customer Service Executives with exceptional client relations abilities to join their dynamic team. The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Tasks and Responsibilities

• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Build and maintain good customer relationships concerning the diversity of the customer base.
• Report to the Customer Service team managers issues raised by customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention.
• Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

Desired Skills, Qualifications and Experience:

• Must have a Bachelor’s Degree/Diploma in Social Science Studies or similar.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Experience in assisting customers is a plus.
• Ability to work in a flexible and creative work environment with fast-evolving operations.
• Ability to multitask while working under tight deadlines with close attention to detail.
• Ability to remain professional and courteous with customers at all times.
• Must have excellent verbal and written communication skills – both in English and Swahili.
• Should be able to work in shifts.

How to Apply
Please visit our job portal to apply before 13th September, 2024. Only shortlisted candidates will be contacted.