Operations Officer

We are looking for a detail-oriented Operations Officer who will be responsible for coordinating the day-to-day operations of the office. In this position, you will collaborate functional teams and leaders. You will oversee and direct daily company administrative processes and procedures. Report to and assist Chief Executive Officer in daily tasks and duties.

Job description

• To ensure the achievement of disbursement targets with minimum delinquency

• Enabling business growth by developing and managing sales and customer care teams across assigned territories for deeper market penetration and reach.

• Assess potential client base and product acceptability

• Disbursement, repayment and delinquency management, achieving daily / weekly collections and disbursement targets

• Makes a close follow up of the disbursed loans, especially of the ones not paying on time.

• Undertake regular field visits to supervise sales and collections teams

• Together with the Credit Manager manage relationship with Debt Collection Partners

• Support the Credit Manager with maintaining portfolio quality by tracking controlling Normal dues, Nonstarters, Delinquency, Frauds

• Support the Chief Executive Officer with ensuring organizational policies are up to date

• Support the Chief Executive Officer with ensuring organization wide adherence to Credit and Business Policies

• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.

• Support the Chief Executive Officer coordinate organization wide daily morning internal meetings

• Support the Chief Executive Officer coordinate weekly / daily internal meetings

• Ensure the timely preparation and submission of business performance reports to shareholders monthly and quarterly

Key Skills

• Team Development and Management

• Leader of leaders

• Team player

• Relationship management

• Business sourcing

• Basic understanding of finance

• Understand critical attributes of customer service

Qualifications

• Microfinance Operations experience

• Reporting Relationship: CEO