Human Resource Manager

ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Human Resource Manager.

Description

Manpower Services

• Undertake manpower planning to ensure the Company is at all times staffed with the required number of staff possessing the stipulated professional qualifications and skills.
• Undertake the placement of staff as required by the Company through advertisements, interviews, selection, recruitment, promotion or transfer of staff.
• Ensure that all potential members of staff undergo medical examination and security checks to determine suitability and integrity to the Company.
  Ensure that all new members of staff are inducted into the Company and that they all fulfil the recruitments.
  Review and monitor the organization overall staffing and structure to meet departmental missions.
• Develop and maintain a job evaluation system designed to provide internal equity in grades and take the necessary action to ensure that the job evaluation system is consistently applied to all posts in the Company.

Human Resources Database

• Develop and maintain a Human Resource record and confidential system to hold all human resource information and original documents.
• To provide regular information to CEO on the activities of the department to validate its performance in meeting its mission.

Reward & Staff Benefits Management

• Interpret employment conditions of service including, contractual obligation entitlements and benefits.
• Review and recommend competitive compensation and benefits packages that attract and retain top talent.
• Conduct salary benchmarking and market analysis to ensure the organization’s offerings remain competitive.
• Record and maintain employment history, disciplinary record, progression, leave, loans, insurance records and pension benefits.
• Review and authorize out of station and upkeep allowances in line with company policy.
• loan administration.
• Staff leave administration.
• Ensure compliance with statutory requirements relating to taxes, pension, employment, industrial relations, BOZ Act, NAPSA, Workers
• Compensation, ZIHRM Act and other legislation.
  Performance Management
• Ensure that an appropriate appraisal system is developed, implemented and utilized in the process of confirmation of new recruits and the promotion, and transfer of existing members of staff.
• Identify and satisfy the genuine training needs of employees to improve their performance in both their current job and prepare them for increased responsibilities in the future.
• Optimize the utilization of human capital to enhance organizational efficiency and effectiveness Culture and Engagement –
• Foster a positive organizational culture that promotes diversity, equity, inclusion, accountability, and ownership. –
• Implement employee engagement initiatives and surveys, analyzing results to inform action plans.
  Employee and Labour Relations
• Industrial relations-attitudes and other IR surveys, communication, seminars on labor laws and interpretation, negotiations, agreements, complaints, meetings.
• Union relations, and other related industrial relations matters. – Collective bargaining process and administrations of Collective Agreements.
• Disciplinary procedure and Grievance handling administrations to Employee Services
• Maintain archive facilities for physical documents consistent with the Company’s record retention policy –
• Administer the insurance portfolio of the Company consistent with the approved policies and procedures –
• Administer the medical benefits and facilities consistent with the Company’s policies and procedures. – Administer the recreation, sports and other wellness programs –
• Administer employee separation including counselling with respect to forms of separation and {resignation, retirement, dismissal and death}.
• Assist in DSAs recruitment in line with the branch expansion plan Reports
• Prepare Monthly Employment Statistics Report for BOZ
• Prepare Weekly, Quarterly, and Monthly HR Reports 3 – Prepare Quarterly
• Report for Board (Nominations and Remuneration Committee)

JOB REQUIREMENTS

• Excellent problem solving/judgment skills, and high level of attention to detail and accuracy
•  Strong understanding and Knowledge of the Zambian Labour Laws, HR Policies & Procedures
• Active Member of the ZIHRM – Knowledge of a broad range of human resource strategies and practices, including compensation, performance management, safety, hiring and employee relations; able to apply these strategies and practices in compliance with employment regulations –
• Ability to create a culture of diversity, inclusivity, collaboration and teamwork
•  Experience with analyzing data to guide strategic employment planning EDUCATION
• Bachelor’s degree or equivalent in Human Resources, Business Administration –
• 3 years’ professional work experience in a similar role PERSONAL
•  Strong organizational skills, and the ability to work under pressure; and
• Ability to handle and prioritize multiple tasks and meet all deadlines. – Must be able to multi-task and enjoy maintaining good relationships with employees. –
• The ability to adapt to different scenarios and work environments – Strong interpersonal, coaching, communication, negotiation, and consultative skills at all levels. –
• Ability to engage with and win the respect of leaders to successfully influence them on key change initiatives.
•  A committed demeanor to constantly making improvements to all HR projects is highly desirable.