Users Support Technician

Key Responsibilities:
Provide technical support to end-users via phone, email, remote tools, or in person.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and related peripherals.
Troubleshoot hardware and software issues on Windows, Mac, and mobile operating systems.
Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.
Support productivity and business applications such as Microsoft Office 365, browsers, and collaboration tools.
Maintain and update helpdesk tickets, ensuring timely resolution and proper documentation.
Collaborate with other IT team members to escalate and resolve complex issues.
Maintain inventory of hardware, software, and licenses.
Conduct regular maintenance and updates on user systems.
Provide training or guidance to users on basic IT processes and best practices.
Ensure compliance with IT policies, procedures, and security standards.

Qualifications and Experience:
Diploma or Degree in Computer Science, Information Technology, or a related field.
Proficiency in troubleshooting Windows/Mac OS, Microsoft Office, and general networking issues.
Familiarity with Active Directory, Office 365, remote desktop tools, and ticketing systems.
Strong problem-solving, communication, and interpersonal skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Customer-focused mindset with a commitment to delivering quality support.

Send a Comprehensive C.V. to  consultgreensource@gmail.com

Number of Available Position: One (1 )