IT Support Services

Expression of Interest for Consultancy Services- IT Support Services

Bridges to Prosperity (B2P) Zambia is seeking to hire an individual consultant to provide onsite IT support services to the team in Lusaka. The consultant is expected to provide professional IT consulting services as an independent contractor and at a rate that shall be agreed upon by both parties.Possible start date will be in mid-November 2024.

The consultant shall have the following qualifications:
1. Have relevant training and experience in IT service delivery, operations and technical support, preferably BSc. Information Technology or any other tech-related courses.
2. Have a minimum of 3 years work experience in providing technical support to end-users and resolving hardware, software and network-related issues.
3. Have a strong technical knowledge on IT and have a good awareness on cybersecurity.
4. Have experience in collaborating & creating good working relationships with both staff and external IT vendors i.e. ISPs, suppliers etc.

The consultant will be expected to:
1. Be ready and available to provide ad-hoc support(during the initial stages of the engagement) and be available onsite on a biweekly basis and spend a minimum of 4 hours.
2. Provide both onsite and remote support as required by B2P Zambia staff.
3. Perform hardware or software troubleshooting and repairs for any computers, tablets, or other technology (such as printers or routers) used by B2P Zambia staff.
4. Computer & tablets setup for new staff or any other new equipment, including the installation of all required software in compliance with B2P policies.
5. Sourcing for quality, fairly priced IT equipment, with no additional commission or markup.
6. Perform routine preventive maintenance for all B2P IT equipment, especially computers and printers.
7. Any other IT-related duties may be assigned by the Program Manager, Finance & Administration Manager or Systems team.

Interested applicants are required to send their applications as follows: Send the CV and Cover Letter (as a combined PDF document) to: systems@bridgestoprosperity.org. The deadline for applications is Friday, October 22, 2024.